Member Experience Specialist

ComForCare Home Care (Raleigh, NC); Cathedral City (CA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness in Cathedral City is seeking a Customer Service Representative to greet members at the front desk and help create a positive member experience.

You will answer phones, run information calls and tours, support sign-ups and account updates, and help maintain a clean, welcoming club environment.

This role offers opportunities to advance, with training and development and a focus on delivering friendly, professional service.

Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks
• Answering phone calls in a polite and friendly manner to assist with questions or concerns
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed
• Help maintain the neatness/cleanliness of the club

Skills

Strong customer service skills

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness in Cathedral City is seeking a Customer Service Representative to greet members at the front desk and help create a positive member experience.

You will answer phones, run information calls and tours, support sign-ups and account updates, and help maintain a clean, welcoming club environment.

This role offers opportunities to advance, with training and development and a focus on delivering friendly, professional service.