Member Experience Specialist

IU Credit Union; Bloomington (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

IU Credit Union in Bloomington, IN is seeking a friendly Member Service Representative to deliver outstanding service, handle transactions accurately, and connect members with the right solutions. This on-site role focuses on creating positive, in-person interactions and building long-term member relationships.

The MSR will greet members, process transactions, answer inquiries, resolve issues with empathy, and stay vigilant for potential fraud.

Qualifications

• Minimum 1 year of customer service experience.
• High school diploma or equivalent.
• Face-to-face member interaction experience.
• Ability to learn new information and technology platforms.

Responsibilities

• Greet members by name and provide a welcoming experience.
• Process deposits, withdrawals, loan payments, and checks with accuracy.
• Answer questions about accounts, services, and products.
• Resolve account issues with professionalism and empathy.
• Identify member needs and recommend appropriate solutions.
• Monitor accounts for fraudulent activity.

Skills

Customer service

Cash handling

Face-to-face communication

Education

High School Diploma or GED

Job description

IU Credit Union in Bloomington, IN is seeking a friendly Member Service Representative to deliver outstanding service, handle transactions accurately, and connect members with the right solutions. This on-site role focuses on creating positive, in-person interactions and building long-term member relationships.

The MSR will greet members, process transactions, answer inquiries, resolve issues with empathy, and stay vigilant for potential fraud.