Member Service Representative

IU Credit Union; Bloomington (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

IU Credit Union in Bloomington, IN is seeking a friendly Member Service Representative to deliver outstanding service, handle transactions accurately, and connect members with the right solutions. This on-site role focuses on creating positive, in-person interactions and building long-term member relationships.

The MSR will greet members, process transactions, answer inquiries, resolve issues with empathy, and stay vigilant for potential fraud.

Qualifications

• Minimum 1 year of customer service experience.
• High school diploma or equivalent.
• Face-to-face member interaction experience.
• Ability to learn new information and technology platforms.

Responsibilities

• Greet members by name and provide a welcoming experience.
• Process deposits, withdrawals, loan payments, and checks with accuracy.
• Answer questions about accounts, services, and products.
• Resolve account issues with professionalism and empathy.
• Identify member needs and recommend appropriate solutions.
• Monitor accounts for fraudulent activity.

Skills

Customer service

Cash handling

Face-to-face communication

Education

High School Diploma or GED

Job description

Member Service Representative

Member Service Representatives (MSRs) are the friendly faces of IU Credit Union within the communities we serve. They build relationships by delivering an outstanding member experience, handling transactions accurately, and identifying needs to connect members with the right solutions. This role thrives on creating positive, in-person interactions where every conversation is an opportunity to make a difference.

A Typical Day

• Greeting members by name and creating a welcoming experience
• Processing financial transactions such as deposits, withdrawals, loan payments, and check cashing while maintaining an accurate cash drawer
• Answering member questions and providing information on accounts, services, and products
• Researching and resolving account issues with professionalism, empathy, and patience
• Actively listen to identify member needs and recommending products or services that provide meaningful value
• Remaining vigilant for fraudulent activity on accounts

Keys to Success

• Delivering accurate and timely service in every transaction
• Building trust with members through positive and caring communication
• Staying organized and detail-oriented in a fast-paced environment
• Maintaining professional knowledge and skill set to confidently support members

Requirements

• One or more years of customer service experience
• High school diploma or equivalent
• Working directly with members in a face-to-face environment
• Availability to work onsite Monday to Thursday 8:45am – 5:15pm, Friday 8:45am - 5:45pm, and every other Saturday 8:45am - 1:15pm
• Ability to learn and adapt to new information and technology platforms

Who We Are

At IU Credit Union, we find meaning in our work as we witness the positive impact our efforts have on our members’ lives. Our caring culture transcends the organization and is an inherent aspect of how we operate. We have genuine concern for our members and for one another, fostering a sense of belonging and support. Through various community outreach programs, volunteering initiatives, and partnerships with local organizations, our Credit Union team participates in building a stronger community that extends our impact beyond financial transactions.

We are honored to be named one of the Best Places to Work in Indiana. We hire individuals with a broad range of backgrounds and experiences and invest in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. A career at IU Credit Union can provide many different paths for you to learn, grow, and make a difference.