Member Service Representative (MSR)

Interior Federal Credit Union; Washington (District of Columbia); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Pension plan

401(k) with match

Health insurance

Dental coverage

Vision coverage

Prescription drug plan

Life insurance

AD&D

Short-term disability

Long-term disability

Paid time off

Education assistance

Career advancement

Loan discounts

Free services

Job summary

Interior Federal Credit Union is seeking friendly Member Service Representatives for full-time or part-time opportunities in Washington DC. You will assist members with transactions, open accounts, and support loan applications while delivering outstanding service.

The role emphasizes strong communication, confidentiality, and knowledge of online banking and mobile apps, with opportunities for growth and a comprehensive benefits package.

Qualifications

• High school diploma or GED required.
• 6-12 months of customer service or related banking experience.
• Strong communication and confidentiality skills.

Responsibilities

• Assist members and potential members with account inquiries, transactions, and service requests through multiple channels.
• Open new accounts, process maintenance, and support loan application activities.
• Resolve member concerns professionally while delivering exceptional service and building relationships.
• Educate members on products and services while ensuring compliance with policies.

Skills

Communication skills

Interpersonal skills

Confidentiality

MS Office

Internet proficiency

Mobile banking apps

Online banking

Social media familiarity

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Are you passionate about helping people and providing exceptional customer service? Interior Federal Credit Union is seeking friendly, knowledgeable, and service-drivenMember Service Representatives for a full-time or part-time opportunities. In this role, you'll assist members with their financial needs, process transactions, open accounts, support loan applications, and provide solutions that help members achieve their financial goals.

Key Responsibilities:

• Assist members and potential members with account inquiries, transactions, and service requests through multiple communication channels.
• Open new accounts, process account maintenance requests, and support loan application activities.
• Resolve member concerns professionally while delivering exceptional service and building strong member relationships.
• Promote and educate members on Credit Union products and services while ensuring compliance with all Credit Union policies and regulations.

Qualifications

• Education:High school diploma or equivalent (GED) required.
• Experience: 6-12 monthsof similar or related customer service, banking, financial services, or retail experience.
• Skills:Strong communication and interpersonal skills, ability to maintain confidentiality, proficiency with Microsoft Office applications and the Internet, and familiarity with mobile apps, online banking, and social media.

Why Join Us?

• Flexible Opportunities: Whether you're seeking full-time or part-time employment, we offer opportunities to fit your needs.
• Comprehensive Benefits:Enjoy a robust benefits package including a pension plan, 401(k) with employer matching, health, dental, vision, prescription drug coverage, life insurance, AD&D, short- and long-term disability, and PTO.
• Work-Life Balance:No weekend work required!
• Professional Growth:Take advantage of education assistance and opportunities for career advancement.
• Employee Perks:Benefit from discounts on loans and many free services.
• Salary: $22-23/hour, plus opportunities to earn quarterly incentives dependent on experience