Member Experience Specialist

Fitness Ventures (Crunch Fitness); Auburn (AL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Gym Membership

Employee discounts

Opportunity for advancement

Training & development

Job summary

Fitness Ventures (Crunch Fitness) in Auburn, AL is seeking a friendly Member Services Representative to be the first and last face members see, greeting guests and ensuring a welcoming club atmosphere.

You will process payments, answer inquiries, schedule tanning and other services, promote offerings, and support daily front desk operations with a focus on exceptional member service and retention.

Qualifications

• High school diploma or GED required.
• Minimum age 18.
• Previous customer service, hospitality, or front desk experience preferred.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Professional appearance and demeanor at all times.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Process payments for club amenities and services
• Schedule member services and maintain activity calendars.
• Promote and sell retail products and services.
• Assist with administrative tasks and club initiatives.
• Maintain a clean, organized front desk area and collaborate with the team.

Skills

Customer service

Communication skills

Multitasking

Professional demeanor

Education

High school diploma or GED

Tools

Club management software

Job description

Fitness Ventures (Crunch Fitness) in Auburn, AL is seeking a friendly Member Services Representative to be the first and last face members see, greeting guests and ensuring a welcoming club atmosphere.

You will process payments, answer inquiries, schedule tanning and other services, promote offerings, and support daily front desk operations with a focus on exceptional member service and retention.