Member Experience Associate — Gym Membership

Crunch Fitness; Auburn (AL); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Gym Membership

Employee discounts

Opportunity for advancement

Training & development

Job summary

Crunch Fitness is seeking a Member Services Representative in Auburn, Alabama. As the first point of contact, this role plays a crucial part in crafting a positive experience for all members and guests, while delivering exceptional customer service and supporting their needs.

The ideal candidate will have strong communication skills, a commitment to customer satisfaction, and the ability to maintain a friendly and professional atmosphere. The position involves various responsibilities including front desk operations, retail sales, and member engagement.

This is an excellent opportunity to join a dynamic team with opportunities for advancement and personal growth.

Qualifications

• Must be at least 18 years of age.
• Previous customer service, hospitality, retail, or front desk experience preferred.
• Ability to maintain a professional appearance and demeanor at all times.

Responsibilities

• Greet members and guests in a friendly manner.
• Check in members and guests accurately.
• Handle incoming phone calls courteously.
• Promote and sell retail products and club services.

Skills

Strong communication skills

Customer-focused mindset

Interpersonal skills

Problem-solving skills

Ability to multitask

Education

High school diploma or equivalent (GED)

Job description

Crunch Fitness is seeking a Member Services Representative in Auburn, Alabama. As the first point of contact, this role plays a crucial part in crafting a positive experience for all members and guests, while delivering exceptional customer service and supporting their needs.

The ideal candidate will have strong communication skills, a commitment to customer satisfaction, and the ability to maintain a friendly and professional atmosphere. The position involves various responsibilities including front desk operations, retail sales, and member engagement.

This is an excellent opportunity to join a dynamic team with opportunities for advancement and personal growth.