Member Experience Specialist

Excel Fitness; Ardmore (OK); On-site; USD 25,000 - 34,000; Full time

Job summary

Excel Fitness in Ardmore, OK is seeking a team player to support daily gym operations and member services. You will help maintain a clean, safe club environment, assist with membership promotions, and ensure adherence to policies.

This role requires strong communication and teamwork, with CPR/AED training completed within 30 days of employment. Responsibilities include member assistance, inventory audits, and collaboration with the GM/AM on strategic tasks.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or equivalent required.
• CPR Certification and AED Certification are required before working alone.
• Proficient ability in Microsoft Office and using a computer.
• Familiar with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.

Responsibilities

• Monitor and maintain club cleanliness and atmosphere.
• Ensure that all proper training has been completed to operate safely and efficiently.
• Provide a safe and secure environment for all members.
• Communicate with members and create a high level of member service.
• Audit club inventory and communicate with GM, AM, and Shift Lead on inventory orders.
• Assist GM and AM with club membership promotions, training, and implementation of operational strategies.
• Ensure the club complies with all state and federal laws and insurance requirements.

Skills

Customer service

Communication skills

Teamwork

Microsoft Office

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Excel Fitness in Ardmore, OK is seeking a team player to support daily gym operations and member services. You will help maintain a clean, safe club environment, assist with membership promotions, and ensure adherence to policies.

This role requires strong communication and teamwork, with CPR/AED training completed within 30 days of employment. Responsibilities include member assistance, inventory audits, and collaboration with the GM/AM on strategic tasks.