Member Experience Specialist

Excel Fitness; Sand Springs, Northern (OK, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Excel Fitness is seeking a Team Player to help run daily club operations, maintain a clean, welcoming environment, and assist members with memberships and services.

Qualifications include 18+ years of age, HS diploma, CPR/AED before solo work, strong communication, ability to stand for long periods, and basic computer skills. The role offers both full-time and part-time hours in a fitness club setting.

Qualifications

• Must be at least 18 years old.
• CPR Certification and AED Certification required before working alone.
• Comfortable standing for long periods.
• Strong communication with internal and external customers.
• Team-oriented, motivated and well-organized.
• Proficient ability with computers and Microsoft Office.
• Familiar with Excel’s mission and Planet Fitness brand and operational requirements.

Responsibilities

• Maintain club cleanliness and atmosphere.
• Input and update member information into tablets and POS.
• Ensure members follow policies and address infractions.
• Audit and balance cash drawers daily.
• Assist with membership promotions, training, and implementation of operational strategies.
• Assist GM and AM with inventory and outreach events.
• Operate amenities and assist members with equipment and services.
• Participate in team meetings and community outreach.

Skills

Great communication

Team player

Customer service

MS Office

Education

High School Diploma or equivalent

Tools

Point of Sale

Job description

Excel Fitness is seeking a Team Player to help run daily club operations, maintain a clean, welcoming environment, and assist members with memberships and services.

Qualifications include 18+ years of age, HS diploma, CPR/AED before solo work, strong communication, ability to stand for long periods, and basic computer skills. The role offers both full-time and part-time hours in a fitness club setting.