Member Experience Specialist

Excel Fitness; Claremore (OK); On-site; USD 11,000 - 18,000; Full time

Job summary

Excel Fitness in Claremore, OK, is seeking a Team Player to help maintain a clean club, assist members, and support membership promotions. You will handle POS tasks, ensure safety, and uphold brand standards while providing excellent service in a gym environment.

The role may be full-time or part-time, with shifts including mornings, evenings, weekends, and potentially overnight. CPR/AED certification required before solo work, and prior office software experience is beneficial.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent required.
• CPR and AED certification are required before working alone.
• Must be comfortable standing for long periods.
• Strong communication skills with internal and external customers.
• Must be team-oriented, motivated, and well-organized.
• Proficient in Microsoft Office and using a computer.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure that all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and hold up to Excel standards.
• Perform club walkarounds and complete assigned cleaning or associated tasks along with re-inspecting said tasks.
• Audit and balance cash drawers daily.
• Input and update member information into tablets and point of sale.
• Ensure members adhere to company policies and guidelines.
• Provide a safe and secure environment for all members.
• Communicate with members and create a high level of member service.
• Stock retail and janitorial items for the following shift.
• Understand and adhere to company standards and help resolve day-to-day member issues.
• Audit club inventory and communicate with GM, AM, and Shift Lead on inventory orders.
• Stay up to date on required certifications and training courses.
• Participate in team meetings.
• Promote, tour, and assist prospects and potential members.
• Assist the GM and AM with membership promotions and operational strategies.
• Ensure compliance with state and federal laws and insurance requirements.
• Operate and assist members with equipment and amenities.

Skills

Customer service

Communication

Teamwork

CPR/AED certified

Microsoft Office

Education

High School Diploma or equivalent

CPR/AED certification before solo work

Tools

POS system

Job description

Excel Fitness in Claremore, OK, is seeking a Team Player to help maintain a clean club, assist members, and support membership promotions. You will handle POS tasks, ensure safety, and uphold brand standards while providing excellent service in a gym environment.

The role may be full-time or part-time, with shifts including mornings, evenings, weekends, and potentially overnight. CPR/AED certification required before solo work, and prior office software experience is beneficial.