Member Experience & Solutions Specialist II

vystarcu; Jacksonville (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) Plan

Paid training (technical and on-the‑go

Tuition reimbursement

Job summary

VyStar Credit Union is hiring a Relationship Specialist II in Jacksonville, FL. You will deliver outstanding member experiences in-person and over the phone, identify needs, ask discovery questions, and promote VyStar financial solutions to strengthen consumer and business relationships.

Responsibilities include opening accounts, processing loan applications, and providing referrals to more complex products.

Qualifications

• High School Diploma or GED required; associate's degree preferred.
• 1-2 years' experience in sales or customer service, ideally with a financial institution.
• Experience in asking questions, offering recommendations and referrals is required.

Responsibilities

• Provide unbelievable member experiences in-person and on the phone.
• Identify member cues and ask open-ended questions to grow relationships.
• Position VyStar financial solutions to meet member needs.

Skills

Sales

Customer service

Communication

Cross-selling

Relationship building

Education

High School Diploma/GED

Associate's degree preferred

Job description

VyStar Credit Union is hiring a Relationship Specialist II in Jacksonville, FL. You will deliver outstanding member experiences in-person and over the phone, identify needs, ask discovery questions, and promote VyStar financial solutions to strengthen consumer and business relationships.

Responsibilities include opening accounts, processing loan applications, and providing referrals to more complex products.