Member Service Center Representative (Call Center)

Pomona; California; On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision coverage

401(k) with company match

Paid holidays and vacation

Sick time

Tuition assistance

Job summary

Advantage Federal Credit Union is seeking a motivated Member Service Center Representative to deliver exceptional service, handle member transactions with accuracy, and uphold professional standards.

You will build relationships, respond to member inquiries, and participate in training while promoting credit union products. Minimum requirements include a high school diploma and 6 months to 2 years of customer service experience, with strong communication and PC skills.

Qualifications

• High school diploma or equivalent required.
• 6 months to 2 years of customer service and/or sales experience preferred.
• Excellent communication skills and strong attention to detail.
• Excellent listening and telephone skills.
• Proficiency with a PC and Microsoft Office.
• Ability to build relationships with members and teammates.
• Strong customer service skills.
• Impeccable reliability for all scheduled shifts.
• Familiarity with credit union products and systems.

Responsibilities

• Maintain knowledge of products and services to assist members.
• Process member transactions accurately and provide recommendations.
• Adhere to verification processes to authenticate identities and transactions.
• Respond to problems and direct calls to the appropriate area.
• Attend training as required.
• Develop member relationships and promote cross-selling of products.

Skills

Customer service

Sales experience

Communication

Listening

PC proficiency

Relationship building

Attention to detail

Phone skills

Professionalism under pressure

Shift reliability

Education

High school diploma or equivalency

Job description

As an Employee of Advantage Federal Credit Union

Comprehensive Benefits:

• Medical, dental, vision, FSA, HSA options for full-time employees.
• Paid holidays, vacation, and sick time.
• Retirement 401(k) plan which offers company match
• Training & development opportunities.
• Tuition assistance.
• Community focused volunteer opportunities.
• Promotes a solid work/life balance.
• Banking perks and discount programs.
• Employee recognition program

Compensation:

Compensation range: $20.00 - $22.00 per hour

The actual salary offered within the range is dependent on a variety of factors including, but not limited to relevant experience, qualifications, skills, level offered, and performance expectations.

Position Overview

We are seeking a motivated Member Service Center Representative; your focus is delivering exceptional service to our members while facilitating various transactions with accuracy and efficiency. Serving as a representative of the credit union, you uphold the highest standards of professionalism, focusing on creating a positive member centric experience.

Essential Functions & Responsibilities:

• Maintains knowledge of products and services to properly assist members.
• Accurately process member transactions and provide appropriate recommendations to members who may need guidance in identifying the best solution to meet their needs
• Strict adherence to verification processes for authenticating member identities, verifying transactions, and confirming sensitive information to prevent fraudulent activities
• Responds to problems and directs phone calls to the appropriate area
• Attend training as required.
• Develop member relationships and retention of business, while actively promoting and cross-selling credit union products and services.

Knowledge & Skills Needed to be successful in this role

• High school diploma or high school equivalency is required
• A minimum of six months to two (2) years of customer service and/or sales experience is normally required
• Excellent communication skills and strong attention to detail.
• Excellent listening and telephone skills
• Proficiency with a PC and associated programs (such as Microsoft Office)
• Ability to build relationships with members and teammates
• Strong customer service skills
• Impeccable dependency regarding all scheduled shifts
• Become proficient in all relevant systems as well as credit union products
• Ability to maintain poise and professionalism under pressure

Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Advantage Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to ethnicity, color, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, religion, disability, sexual orientation, education, and culture.