Member Experience Specialist — Part-Time, On-Site

ICCU; Boise, Northern (ID, KY); Hybrid; USD 23,000 - 29,000; Part time

Benefits offered by this job

Competitive Pay

Paid Time Off

Paid Holidays

Matching 401K and Pension

Tuition Reimbursement

Employee Wellness Program

Employee Life/Disability Insurance

Awesome Culture

Job summary

ICCU in Boise, Idaho seeks a part-time Member Service Representative to provide friendly, accurate service to members and process a variety of financial transactions. You will be an important first face of the credit union, promoting and cross-selling ICCU services while maintaining professional appearance and service standards.

The role covers Tuesday, Thursday, and Saturday shifts or 11am–3pm Monday–Friday with rotating Saturdays.

Qualifications

• High School Diploma or GED required.
• One year of customer service or relevant experience required.
• Teller or cash handling experience preferred.
• Strong attention to detail and accuracy in handling transactions required.
• Good verbal and written communication skills, interpersonal skills, and ability to work independently and as a team member required.

Responsibilities

• Maintains a strong focus on helping each member achieve financial success.
• Ensures member experiences are always at or above ICCU service standards.
• Behaves consistently with ICCU’s Core Values of Honesty, Integrity, Respect, Dignity, Growth, Performance, Improvement, and Accountability at all times.
• Performs a wide range of member-generated transactions through a variety of channels and systems accurately, professionally, and in a timely manner.
• Provides general information to members about Credit Union services.
• Recognizes and develops opportunities to refer products and services to members.
• Utilizes available resources to resolve member concerns on the first contact whenever possible.
• Addresses member needs promptly and effectively, demonstrating a proactive and helpful approach.
• Assists the community with financial wellness through member education and service support.
• Contributes to individual and branch performance expectations through quality service, effective referrals, and consistent follow-through.
• Maintains a continuous focus on meeting member experience standards, service expectations, and branch goals.
• Demonstrates professionalism in appearance, communication, attendance, quality, and quantity of work performed.
• Adheres to assigned branch schedule, arrives prepared and on time for scheduled shifts, and follows attendance expectations and time-off approval procedures.
• Maintains knowledge of and ability to balance teller cash drawer, vault, ATM, cash recycler, coin machine, money orders, cashier’s checks, VISA cash advances, gift cards, debit and credit card stock, and daily deposits.
• Supports business account and merchant transaction processing.
• Assists with branch cash and coin ordering and selling.
• Creates member and business member debit cards.
• Supports branch office supply ordering.
• Keeps leadership informed of member needs, product or service suggestions, and escalations.
• Maintains confidentiality of member and Credit Union information.
• Performs miscellaneous other duties as assigned.

Skills

Customer service

Verbal and written communication

Attention to detail

Math skills

Team player

Education

High School Diploma or GED

Job description

ICCU in Boise, Idaho seeks a part-time Member Service Representative to provide friendly, accurate service to members and process a variety of financial transactions. You will be an important first face of the credit union, promoting and cross-selling ICCU services while maintaining professional appearance and service standards.

The role covers Tuesday, Thursday, and Saturday shifts or 11am–3pm Monday–Friday with rotating Saturdays.