Member Experience & Solutions Specialist

Northland Area FCU; Alpena Township (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Incentive pay

Annual bonuses

Paid training

Advancement opportunities

Benefits package

Job summary

Northland Area FCU in Alpena, MI is seeking a Full Time Member Relationship Representative who will be the face of the credit union. You will deliver outstanding service, process daily transactions with accuracy, and help members achieve financial goals in a fast-paced, member-focused environment.

The role emphasizes helping people, attention to detail, warmth and professionalism. Previous customer service or financial experience is a plus, with incentives, paid training, and clear advancement

Qualifications

• Must have strong customer service skills and a friendly, professional demeanor.
• Experience in financial services or cash handling is a plus.
• Drivers license required for this role.

Responsibilities

• Deliver outstanding service and serve as the face of Northland Area FCU.
• Handle daily financial transactions with accuracy and efficiency.
• Meet member education and service goals and promote products to help members thrive.

Skills

Customer service

Problem solving

Detail oriented

Professionalism

Sales experience

Job description

Northland Area FCU in Alpena, MI is seeking a Full Time Member Relationship Representative who will be the face of the credit union. You will deliver outstanding service, process daily transactions with accuracy, and help members achieve financial goals in a fast-paced, member-focused environment.

The role emphasizes helping people, attention to detail, warmth and professionalism. Previous customer service or financial experience is a plus, with incentives, paid training, and clear advancement