Member Experience & Solutions Rep I

Members Choice Credit Union (Houston, TX); Lake Jackson (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Members Choice Credit Union (Houston, TX) is hiring an E-Branch Representative I in Lake Jackson, TX. This role includes providing exceptional customer service by handling member inquiry calls and selling suitable financial solutions effectively. Candidates should have a High School Diploma, prior call center experience, and strong communication skills. The position requires efficiently processing account requests and maintaining positive relationships with members. A bilingual candidate is preferred for improved member engagement.

Qualifications

• Previous call center experience or related customer service experience preferred.
• Ability to manage multiple tasks in a fast-paced environment.
• Attending training to increase job knowledge.

Responsibilities

• Provide prompt, professional service and support to members.
• Answer 40-80 inbound calls daily with focus on exceptional customer service.
• Process payments, balance transfers, and general account information requests.

Skills

Bilingual in Spanish

Professional verbal and written communication skills

Ability to troubleshoot and analyze problems

Education

High School Diploma or GED

BA or BS

Job description

Members Choice Credit Union (Houston, TX) is hiring an E-Branch Representative I in Lake Jackson, TX. This role includes providing exceptional customer service by handling member inquiry calls and selling suitable financial solutions effectively. Candidates should have a High School Diploma, prior call center experience, and strong communication skills. The position requires efficiently processing account requests and maintaining positive relationships with members. A bilingual candidate is preferred for improved member engagement.