Member Experience Team Lead, E-Branch

Members Choice Credit Union; Houston (TX); On-site; USD 48,000 - 62,000; Full time

Job summary

Members Choice Credit Union in Houston, TX is seeking an E-Branch Member Advocate Team Lead. You will provide outstanding member service, resolve issues, and coach a team within the eBranch. The role includes scheduling, guidance, and backing up the eBranch Manager to ensure superior service.

The position emphasizes handling calls, processing payments, and promoting Credit Union products while maintaining accurate member records and compliance with regulations.

Qualifications

• High school diploma or GED required.
• 3+ years of banking/credit union experience preferred.
• Excellent member service and communication skills.

Responsibilities

• Provide prompt, professional service to members and associates within policy.
• Process transactions and resolve account issues within authorized limits.
• Cross-sell Credit Union products and services to meet members' financial needs.

Skills

Member service

Time management

Cash handling

Verbal communication

Written communication

Product promotion

Decision making

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Members Choice Credit Union in Houston, TX is seeking an E-Branch Member Advocate Team Lead. You will provide outstanding member service, resolve issues, and coach a team within the eBranch. The role includes scheduling, guidance, and backing up the eBranch Manager to ensure superior service.

The position emphasizes handling calls, processing payments, and promoting Credit Union products while maintaining accurate member records and compliance with regulations.