Member Experience & Solutions Consultant

Truity Credit Union; Houston (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Truity Credit Union is looking for a Full-Time Contact Center Member Consultant in Houston, Texas. The role involves providing outstanding service to members via telephone, email, and digital banking messaging, while addressing their inquiries and resolving issues.

The ideal candidate will possess strong analytical and technical skills, effective communication abilities, and a commitment to maintaining regulatory compliance. Prior customer service experience is required.

Qualifications

• Minimum of one year of customer service or call center experience.
• Comfortable with technology and various software programs.
• Ability to adapt communication style to meet member needs.

Responsibilities

• Provide exceptional service to members through multiple channels.
• Assist with fraud and identity theft situations.
• Maintain accurate records in the software applications.

Skills

Verbal communication

Written communication

Customer service

Technical skills

Problem-solving

Education

High school degree or equivalent

Tools

Microsoft Office Suite

QuickAssist

Banno People

Job description

Truity Credit Union is looking for a Full-Time Contact Center Member Consultant in Houston, Texas. The role involves providing outstanding service to members via telephone, email, and digital banking messaging, while addressing their inquiries and resolving issues.

The ideal candidate will possess strong analytical and technical skills, effective communication abilities, and a commitment to maintaining regulatory compliance. Prior customer service experience is required.