Member Experience & Solutions Advisor

United Federal Credit Union; Saint Joseph (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

United Federal Credit Union in Michigan is seeking a Member Service Advisor to reinforce member relationships through efficient handling of service requests and proactive sales of loan and deposit products. Inbound and outbound calls, diagnosing issues, and resolving problems per credit union guidelines are core to this role.

The position calls for excellent communication and writing, solid product knowledge, and precise documentation, with teamwork and adaptability essential in a dynamic

Qualifications

• High school diploma or equivalent required.
• Proven customer service/sales experience required.
• Knowledge of Credit Union products, services, and banking regulations.
• Excellent communication, writing, and computer skills.

Responsibilities

• Serve as primary product information and service support for members via phone.
• Sell and deliver Credit Union investment and convenience products.
• Document accurately and consistently.
• Stay informed on all Credit Union products and services.
• Participate in training and team development.

Skills

Communication

Business writing

Computer literacy

Typing

Sales skills

Product knowledge

Adaptability

Education

High school diploma or equivalent

Job description

United Federal Credit Union in Michigan is seeking a Member Service Advisor to reinforce member relationships through efficient handling of service requests and proactive sales of loan and deposit products. Inbound and outbound calls, diagnosing issues, and resolving problems per credit union guidelines are core to this role.

The position calls for excellent communication and writing, solid product knowledge, and precise documentation, with teamwork and adaptability essential in a dynamic