Member Experience Financial Services Advisor

MSU (Michigan State University) Federal Credit Union; Haslett (MI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

Paid time off

Job summary

MSU Federal Credit Union in Haslett, MI is seeking a Financial Services Specialist to deliver exceptional member experiences, analyze each member's financial position, and tailor product recommendations that improve overall financial wellbeing and satisfaction. This on-site role requires a 40-hour workweek with rotating Saturdays and a schedule that expands across branch hours.

It offers 100% company-paid health, dental, vision, life, and long-term disability premiums, generous PTO, holidays,

Qualifications

• High school diploma or equivalent.
• Availability to work full-time with Saturdays.
• Ability to assess member financial needs and provide tailored solutions.
• Cross-selling of products while maintaining compliance.
• Strong communication and problem-solving skills.

Responsibilities

• Provide superior member experience and personalized financial recommendations.
• Handle member requests with accuracy, while mitigating risk.
• Process transactions accurately across two cash drawers and systems.
• Cross-sell products and services to meet member needs.
• Engage with members during community events to grow relationships.

Skills

Customer service

Communication skills

Sales cross-selling

Problem solving

Attention to detail

Risk awareness

Education

High School Diploma

Job description

MSU Federal Credit Union in Haslett, MI is seeking a Financial Services Specialist to deliver exceptional member experiences, analyze each member's financial position, and tailor product recommendations that improve overall financial wellbeing and satisfaction. This on-site role requires a 40-hour workweek with rotating Saturdays and a schedule that expands across branch hours.

It offers 100% company-paid health, dental, vision, life, and long-term disability premiums, generous PTO, holidays,