Member Service & Lending Specialist

United Federal Credit Union; Battle Creek (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

United Federal Credit Union is seeking a Member Service Advisor in Battle Creek, MI to strengthen member relationships by handling service requests and promoting loan and deposit products.

This role emphasizes meeting sales goals through informed lending recommendations, accurate documentation, and collaborative teamwork with branch staff.

Excellent communication skills, integrity, and a commitment to member service are essential; some travel to branches may be required.

Qualifications

• Minimum of two years' experience in a related sales field.
• Sales or referral experience with proven results.
• NMLS registration required upon hire.

Responsibilities

• Sell and deliver Credit Union loan, deposit, investment, business, electronic and convenience products and services.
• Act as the primary source of product information and service support for member and staff inquiries.
• Provide accurate, complete, and consistent documentation in a timely manner.
• Participate in and contribute to training and team development to assist in adaptation to new processes and systems.
• Perform teller functions as needed.

Skills

Sales skills

Communication skills

Problem solving

Time management

Integrity

Education

High school diploma or equivalent

Some college preferred

Job description

United Federal Credit Union is seeking a Member Service Advisor in Battle Creek, MI to strengthen member relationships by handling service requests and promoting loan and deposit products.

This role emphasizes meeting sales goals through informed lending recommendations, accurate documentation, and collaborative teamwork with branch staff.

Excellent communication skills, integrity, and a commitment to member service are essential; some travel to branches may be required.