Bilingual Member Experience Specialist

Truity Credit Union; Lawrence (KS); On-site; USD 32,000 - 38,000; Full time

Job summary

Truity Credit Union in Lawrence, KS seeks a member-focused service professional to assist members by phone, chat, email, and in person with accounts and transactions, including digital services. You will resolve issues, provide product recommendations, and maintain current knowledge of products while protecting member confidentiality.

Responsibilities include handling fraud/disputes, vendor software usage, and contributing to community relations.

Qualifications

• Knowledge of Credit Union products and services including IRA, HSA and Trusts.
• Ability to maintain accuracy and confidentiality.
• Multitask in a fast-paced environment and communicate effectively.

Responsibilities

• Respond to member inquiries via chat, digital banking messages, email, and calls within expected time frames.
• Assist with opening personal and specialized accounts and wire transfers.
• Handle fraud/identity theft/disputes, document actions, and minimize risk with members.

Skills

Strong verbal and written comms

Digital banking messaging

Team collaboration

Education

High school diploma or equivalent

1-3 years related experience

Tools

Microsoft Office Suite

Symitar Notes

Banno People

QuickAssist

Ascensus

Ipay

Check Review

Auto Pilot

Job description

Truity Credit Union in Lawrence, KS seeks a member-focused service professional to assist members by phone, chat, email, and in person with accounts and transactions, including digital services. You will resolve issues, provide product recommendations, and maintain current knowledge of products while protecting member confidentiality.

Responsibilities include handling fraud/disputes, vendor software usage, and contributing to community relations.