Member Experience & Social Media Coordinator

D1 TRAINING; Lake Orion (MI); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Flexible schedule

Health insurance

Training & development

Job summary

D1 Training Lake Orion is seeking a spirited, people-loving individual to join our team as a Member Experience & Social Media Coordinator. You will greet members, assist with check-ins, handle inquiries, and help grow our gym community both on site and online.

You’ll capture training moments, create engaging content for Instagram, Facebook, and TikTok, post stories and reels, and support campaigns and events.

Qualifications

• Excellent communication and customer service skills.
• Experience with social media platforms (IG/FB/TikTok).
• Able to multitask in a fast-paced environment.
• Photo/video editing experience a plus.
• Interest in fitness or sports is a plus.

Responsibilities

• Welcome members with exceptional service.
• Check members in and ensure great visits.
• Answer phones, emails, and text inquiries.
• Schedule evaluations and introductory workouts.
• Assist with membership sales and retention.
• Keep lobby, front desk, and retail area organized.
• Build relationships with members and families.
• Capture photo/video content during training sessions.
• Create engaging Instagram, Facebook, and TikTok content.
• Post daily stories, reels, and member highlights.
• Monitor engagement and respond to comments and messages.
• Help grow D1 Training Lake Orion's online presence and community.

Skills

Customer service

Social media

Content creation

Photography

Video editing

Canva

Tools

Canva

Instagram

Facebook

TikTok

Job description

Benefits:

• Flexible schedule
• Health insurance
• Training & development

Are you energetic, outgoing, creative, and passionate about fitness and social media?

D1 Training Lake Orion is looking for someone who thrives in a fast-paced environment, loves building relationships, and enjoys creating engaging content. This is a unique opportunity to combine customer service, community engagement, and digital marketing while making a real impact on our members every day.

If you're someone who naturally loves talking to people and enjoys being part of a high-energy team, we'd love to meet you.

What You'll Do

Member Experience

• Welcome every athlete and member with exceptional customer service.
• Check members in and ensure every visit is a great experience.
• Answer phones, emails, and text inquiries.
• Schedule evaluations and introductory workouts.
• Assist with membership sales and retention.
• Keep the lobby, front desk, and retail area organized and professional.
• Build genuine relationships with members and families.

Social Media & Marketing

• Capture photo and video content during training sessions.
• Create engaging Instagram, Facebook, and TikTok content.
• Post daily stories, reels, and member highlights.
• Showcase athlete success stories, transformations, coaches, and community events.
• Assist with promotional campaigns, challenges, and special events.
• Monitor engagement and respond to comments and messages.
• Help grow D1 Training Lake Orion's online presence and community.

What We're Looking For

• Friendly, confident, and outgoing personality.
• Excellent communication and customer service skills.
• Comfortable talking with parents, athletes, and adult members.
• Experience with Instagram, Facebook, TikTok, and Canva is preferred.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Self-motivated and able to take initiative.
• Passion for fitness, athletics, health, or sports is a huge plus.
• Photography or video editing experience is a bonus.

What Success Looks Like

• Members know your name and feel welcomed every time they walk in.
• Our social media consistently showcases the energy and culture of D1.
• Content is posted consistently and reflects our brand.
• Prospective members are excited to visit after seeing our online presence.
• The front desk runs smoothly, professionally, and efficiently.

Why You'll Love Working Here

At D1 Training Lake Orion, we're more than a gym—we're a community dedicated to helping athletes and adults become their best. Our team is passionate, supportive, and committed to making a difference in people's lives every day.

If you're looking for a role where no two days are the same, where you can be creative, build relationships, and be part of something bigger, we'd love to hear from you.