Member Experience & Social Media Specialist

D1 Training - Lake Orion; Lake Orion (MI); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Flexible schedule

Health insurance

Training & development

Job summary

D1 Training Lake Orion is a dynamic gym that seeks a energetic team member to blend customer service, community engagement, and digital marketing. The role focuses on delivering outstanding member experiences while building the online presence of the Lake Orion location.

You’ll handle front desk duties, assist with memberships, and craft engaging content for Instagram, Facebook, and TikTok to showcase our energy, culture, and events.

Qualifications

• Friendly, confident and outgoing personality.
• Excellent communication and customer service skills.
• Comfortable talking with parents, athletes and adult members.
• Experience with Instagram, Facebook, TikTok, and Canva preferred.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Self-motivated and able to take initiative.
• Passion for fitness, athletics, health, or sports is a plus.
• Photography or video editing experience is a bonus.

Responsibilities

• Welcome every athlete and member with exceptional customer service.
• Check members in and ensure every visit is a great experience.
• Answer phones, emails, and text inquiries.
• Schedule evaluations and introductory workouts.
• Assist with membership sales and retention.
• Keep the lobby, front desk, and retail area organized and professional.
• Build genuine relationships with members and families.
• Capture photo and video content during training sessions.
• Create engaging Instagram, Facebook, and TikTok content.
• Post daily stories, reels, and member highlights.
• Showcase athlete success stories, transformations, coaches, and community events.
• Assist with promotional campaigns, challenges, and special events.
• Monitor engagement and respond to comments and messages.
• Help grow D1 Training Lake Orion's online presence and community.

Skills

Friendly personality

Excellent communication

Customer service

Social media familiarity

Organizational skills

Multitasking in fast-paced environment

Self-motivation

Interest in fitness/sports

Photography/video editing (bonus)

Tools

Canva

Job description

D1 Training Lake Orion is a dynamic gym that seeks a energetic team member to blend customer service, community engagement, and digital marketing. The role focuses on delivering outstanding member experiences while building the online presence of the Lake Orion location.

You’ll handle front desk duties, assist with memberships, and craft engaging content for Instagram, Facebook, and TikTok to showcase our energy, culture, and events.