Member Experience & Services Specialist

American Association of Orthodontists - the AAO; Creve Coeur (MO); On-site; USD 21,000 - 34,000; Part time

Job summary

The Specialist, Member Services at the American Association of Orthodontists (AAO) provides prompt and courteous service to members via phone, email, and chat, delivering accurate information and timely responses. This part-time role supports membership programs, processing dues and renewals, and assisting with event staffing and mailings.

Ideal candidates have a high school diploma or equivalent (Associate degree preferred) and at least 3+ years in customer service with clerical duties.

Qualifications

• 3+ years in customer service with clerical duties and project coordination.
• Strong writing and communication abilities.
• Proficiency in MS Office and ability to learn new systems quickly.

Responsibilities

• Respond to member inquiries via phone, email, and chat.
• Process orders and dues payments in the membership system.
• Update member records and manage data integrity.
• Support renewal campaigns and outreach to members.
• Assist at events and prepare conference materials.

Skills

Microsoft Office

Customer service

Communication skills

Data entry

Time management

Education

High school diploma or equivalent

Associate degree preferred

Tools

CRM

Job description

The Specialist, Member Services at the American Association of Orthodontists (AAO) provides prompt and courteous service to members via phone, email, and chat, delivering accurate information and timely responses. This part-time role supports membership programs, processing dues and renewals, and assisting with event staffing and mailings.

Ideal candidates have a high school diploma or equivalent (Associate degree preferred) and at least 3+ years in customer service with clerical duties.