Member Experience & Sales Associate

American Automobile Association; Elk Grove (CA); On-site; USD 65,904,000 - 77,223,000; Full time

Benefits offered by this job

401k Matching

Medical & Dental

Wellness Program

Paid Holidays

Paid Time Off

Volunteer Time Off

AAA Membership

Product Discounts

Tuition Reimbursement

Job summary

American Automobile Association is seeking a Member Experience Associate to deliver outstanding service and upsell AAA products across multiple branch locations. You will engage members with personalized service, understand their needs, and present tailored solutions to meet both member and branch goals.

The role requires strong customer service, adaptability, and the ability to travel between branches. A high school diploma is required, and prior sales or service experience is valued.

Qualifications

• Customer service orientation with ability to identify member needs.
• Proven sales ability and achievement of targets.
• Strong communication and active listening across diverse branches.

Responsibilities

• Perform member services and product sales with knowledge of AAA offerings.
• Apply consultative sales techniques to uncover needs and close opportunities.
• Promote AAA products and services to achieve individual and branch goals.
• Understand member needs and adapt solutions to each branch environment.
• Ensure compliance with standard operating procedures across branches.

Skills

Customer Service

Sales Skills

Communication

Active Listening

Adaptability

Product Knowledge

Education

High School Diploma/GED

Tools

CRM Systems

MS Office

Job description

American Automobile Association is seeking a Member Experience Associate to deliver outstanding service and upsell AAA products across multiple branch locations. You will engage members with personalized service, understand their needs, and present tailored solutions to meet both member and branch goals.

The role requires strong customer service, adaptability, and the ability to travel between branches. A high school diploma is required, and prior sales or service experience is valued.