Member Services Specialist - Part Time

American Association of Orthodontists; St. Louis (MO); On-site; USD 25,000 - 39,000; Part time

Job summary

The American Association of Orthodontists (AAO) is seeking a Specialist, Member Services to deliver prompt, courteous support to our diverse membership.

You will handle inquiries, process dues and applications in the association management system, and assist with outreach, event staffing, and office duties.

This part-time, in-office role emphasizes professionalism, accuracy, and clear communication to help members thrive.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 3+ years in customer service with clerical and project management duties.
• Strong written and verbal communication skills; intermediate MS Office.

Responsibilities

• Answer member inquiries via phone, email, and chat and document in system.
• Process dues, orders, and payments accurately in AMS.
• Update member records and ensure data integrity.

Skills

Customer service

Interpersonal skills

Communication skills

Microsoft Office

Time management

Writing skills

Discretion and ethics

Education

High school diploma or equivalent

Associate degree preferred

Tools

CRM system

Job description

Position title: Specialist, Member Services

Department: Membership

FLSANon-ExemptStatus: part-Time

Reports to: Manager, Membership

About AAO:

The AAO is a professional association of educationally qualified orthodontic specialists dedicated to ethically advancing the art and science of orthodontics, improving the health of the public by promoting quality orthodontic care, and supporting the practice of orthodontics. The AAO is comprised of more than 19,000 members in the United States, Canada and abroad. The specialty of orthodontics is the oldest and largest dental specialty recognized by the American Dental Association.

Position summary:

The Specialist, Member Services position plays an integral role in the success and satisfaction of AAO members by providing prompt, efficient and reliable service in response to membership inquiries. Delivering a courteous and professional experience is critical in this role that frequently establishes first and lasting impressions for prospective and current members, as well as other stakeholders. Additional administrative support contributes to the success of AAO member programs and operations.

Essential functions:

• Member inquiries:
• Answer and route member phone calls, emails and chats from within the association’s call center software.
• Document member inquiry types within the call center software for data tracking.
• Document notes regarding member conversations within member records for historical reference.
• Membership processing:
• Record orders, dues payments and other financial transactions accurately within the association management system.
• Process membership applications promptly and accurately.
• Complete member and contact record updates within the association management system to ensure data cleanliness and integrity.
• Member outreach:
• Support the membership renewal campaign annually by contacting non-renewed members to encourage their continued participation.
• Conduct additional personalized outreach to current and prospective members at scheduled times during the membership lifecycle.
• Event staffing:
• Staff the member services booth at AAO Annual Session and other events as needed.

• Additional program and administrative support:
• Assemble and process packets for membership mailings.
• Assemble membership certificates for mailings.
• Greet and direct AAO office visitors as needed.
• Complete other duties as assigned.

Qualifications

Education and/or Experience:

• High school diploma or equivalent. Associate degree preferred.
• 3+ years of experience in a customer service/relations role with responsibilities for clerical and administrative functions and project management.

Knowledge, Skills and Abilities:

• Microsoft Office Suite skills are at an intermediate level.
• Ability to learn new systems and processes quickly and retain information.
• Strong interpersonal and customer service skills.
• Excellent communication and writing skills.
• Ability to manage time well and manage multiple projects.
• Ability to exercise discretion and good judgment regarding confidential information.
• Ability to demonstrate high level of honesty, integrity and ethical behavior.
• Experience with an association management system or CRM a plus.

Working Conditions and Physical Demands:

Sedentary inside office work with limited exposure to weather conditions.