Member Experience & Service Specialist

Sam's Club; Columbus (OH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k) & stock purchase plan

Paid time off

Job summary

Sam's Club in Columbus, OH is seeking a front-end associate to deliver friendly member service, operate the checkout, and assist members with self-service technology. You will process purchases, handle payments and returns, and help guide member decisions in a fast-paced retail environment.

We offer competitive hourly wages with benefits and opportunities for training and growth. This role emphasizes safety, teamwork, and delivering a positive shopping experience to every member.

Qualifications

• Retail experience including operating front end equipment.

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards and conducts safety sweeps.
• Maintains entrance areas.
• Acknowledges members and verifies membership cards.
• Assists members with purchasing decisions.

Skills

Retail experience

Front-end checkout

Job description

Sam's Club in Columbus, OH is seeking a front-end associate to deliver friendly member service, operate the checkout, and assist members with self-service technology. You will process purchases, handle payments and returns, and help guide member decisions in a fast-paced retail environment.

We offer competitive hourly wages with benefits and opportunities for training and growth. This role emphasizes safety, teamwork, and delivering a positive shopping experience to every member.