Member Experience & Sales Specialist — Free Membership

pfcareers; Cedar Falls (IA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Free Membership for you

Dollars for Scholars

Employee Appreciation

Team Support

Job summary

pfcareers is seeking a Customer Service Representative to greet members, assist with front desk tasks, and support new member sign-ups while delivering a high standard of service. The role involves answering phones, facilitating tours, handling memberships, and helping with check-ins and account updates.

This position emphasizes courtesy, problem solving, and teamwork in a club environment. Full time and part time hours are available; non-exempt status and friendly, professional communication

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet potential members and provide a positive experience.
• Answer phone calls politely to assist with questions or concerns.
• Assist in information calls and tours.
• Help with member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member accounts.

Skills

Customer service

Basic computer proficiency

Job description

pfcareers is seeking a Customer Service Representative to greet members, assist with front desk tasks, and support new member sign-ups while delivering a high standard of service. The role involves answering phones, facilitating tours, handling memberships, and helping with check-ins and account updates.

This position emphasizes courtesy, problem solving, and teamwork in a club environment. Full time and part time hours are available; non-exempt status and friendly, professional communication