Member Experience & Sales Manager

Socket.dev; Rancho Cucamonga (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

24 Hour Fitness is seeking a Sales and Service Manager (SSM) to deliver a premier sales and service experience across membership, fitness and retail offerings. You will hire and develop a high-performing team, drive new member sales and member retention, and ensure a strong member-centric environment.

You will lead with accountability, coach staff, align activities with corporate sales plans, and partner with the GM to continuously improve guest and member engagement while achieving revenue

Qualifications

• Positive and productive leadership, including motivating, coaching, and communicating with diverse groups.
• Strong member-centric focus and is comfortable in engaging with members in person.
• Responds professionally to requests and inquiries from guests, members and team members.
• Possesses strong organizational skills to execute and prioritize multiple tasks.
• High school diploma or GED; a bachelor’s degree is preferred; CPR/AED from an approved organization.

Responsibilities

• Hires, trains and develops all Sales and Service team members.
• Leads team to provide tailored product and service offerings to meet members’ needs.
• Coaches and provides regular feedback to improve performance.
• Implements ongoing training to ensure exceptional service in a member-centric environment.
• Manages performance, engagement and personnel matters for Sales and Service staff.
• Oversees scheduling within budget to meet member and guest needs.
• Attains department targets including new member sales, fitness revenue, retail and retention.
• Partner with GM to offer a best-in-class member experience and maintain a clean club.

Skills

Leadership

Member-centric

Communication

Organizational skills

Education

High School Diploma or GED

Bachelor's Degree preferred

CPR and AED certification

Job description

24 Hour Fitness is seeking a Sales and Service Manager (SSM) to deliver a premier sales and service experience across membership, fitness and retail offerings. You will hire and develop a high-performing team, drive new member sales and member retention, and ensure a strong member-centric environment.

You will lead with accountability, coach staff, align activities with corporate sales plans, and partner with the GM to continuously improve guest and member engagement while achieving revenue