Member Experience & Revenue Leader (Sales & Service)

24 Hour Fitness; Downey (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Free gym membership

Company-paid benefits (life and/or AD&

Job summary

24 Hour Fitness is seeking a Sales and Service Manager to lead a club's sales, service and member experience. This role focuses on hiring and developing a high-performing team, driving new member sales, and increasing fitness and retail revenue.

The SSM partners with the GM to deliver a best-in-class member experience, coach staff, and align pay with contributions while meeting club targets and budgets.

Qualifications

• Proven leadership and team development abilities.
• Strong focus on member-centric service and relationship building.
• Ability to coach and performance-manage a sales/service team.

Responsibilities

• Hires, trains and develops Sales & Service team members.
• Leads the team to offer full product/service offerings to meet member needs.
• Oversees training to ensure exceptional member service.

Skills

Leadership

People management

Customer service

Organizational skills

Communication

Education

High School Diploma or GED

Bachelor's degree preferred

CPR/AED certified

Job description

24 Hour Fitness is seeking a Sales and Service Manager to lead a club's sales, service and member experience. This role focuses on hiring and developing a high-performing team, driving new member sales, and increasing fitness and retail revenue.

The SSM partners with the GM to deliver a best-in-class member experience, coach staff, and align pay with contributions while meeting club targets and budgets.