Club Sales & Service Leader – Member Experience

24 Hour Fitness; Palo Alto (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Complimentary membership

Job summary

24 Hour Fitness is seeking a Sales and Service Manager to lead a club team, drive member acquisition and retention, and maximize sales across memberships, fitness programs, and retail. The role emphasizes coaching, scheduling, and delivering a best-in-class member experience.

The SSM will collaborate with the General Manager, drive performance, and ensure exceptional service in a busy club environment with occasional travel for training and meetings.

Qualifications

• High School Diploma or GED is required.
• Bachelor's degree is preferred.
• CPR and AED certification from an approved organization is required.
• 1–2 years of service sales experience is preferred.
• Fitness industry experience is preferred.
• Prior management experience in service sales leading 4–10 employees is preferred.

Responsibilities

• Hire, train and develop Sales and Service team members.
• Lead team to offer full product and service offerings tailored to members' needs.
• Coach and provide ongoing training to ensure exceptional service.
• Manage team performance, engagement and scheduling within budget.
• Achieve department sales targets including new member and fitness revenue, retail, and retention.
• Partner with GM to deliver best-in-class member experience.
• Collaborate with Personal Training and fitness initiatives to improve member experience.

Skills

Leadership

Member-centric

Communication

Organizational skills

Education

High School Diploma or GED

Bachelor's Degree preferred

CPR and AED certification

Job description

24 Hour Fitness is seeking a Sales and Service Manager to lead a club team, drive member acquisition and retention, and maximize sales across memberships, fitness programs, and retail. The role emphasizes coaching, scheduling, and delivering a best-in-class member experience.

The SSM will collaborate with the General Manager, drive performance, and ensure exceptional service in a busy club environment with occasional travel for training and meetings.