Member Experience & Sales Concierge — Flexible Hours

Dayton; Fort Walton Beach (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Workout Anytime is seeking a Customer Experience/Member Experience Expert to greet members, guide tours, and drive membership growth. You will manage check-ins, resolve issues, and deliver exceptional service to boost satisfaction and retention.

The role blends sales, front-desk operations, and event support in a fast-paced fitness club. You’ll promote programs, assist with enrollment, and participate in community outreach while keeping the club clean and welcoming.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, hospitality, retail, or sales preferred.
• Strong communication and interpersonal skills.
• Positive attitude with a passion for helping others.
• Basic computer and point-of-sale system experience.
• Ability to multitask in a fast-paced environment.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Greet every member and guest with enthusiasm and professionalism.
• Build positive relationships with members to create a welcoming environment.
• Ensure all members check in properly and resolve any account or access issues.
• Respond to member questions, concerns, and requests in a timely and professional manner.
• Deliver exceptional customer service that promotes member satisfaction and retention.
• Conduct club tours for prospective members.
• Assist with membership sales and enrollment by following the company's sales process.
• Perform outbound prospecting and follow-up calls to generate appointments and memberships.
• Promote club programs, personal training, and member referral opportunities.
• Support club promotions, marketing initiatives, and community outreach events.
• Maintain a clean, organized, and inviting club environment.
• Complete opening and closing procedures.
• Process memberships, payments, and account updates accurately.

Skills

Customer service

Sales experience

Communication skills

Multi-tasking

Flexible hours

POS system

Education

High school diploma or equivalent

Tools

POS system

CRM software

Job description

Workout Anytime is seeking a Customer Experience/Member Experience Expert to greet members, guide tours, and drive membership growth. You will manage check-ins, resolve issues, and deliver exceptional service to boost satisfaction and retention.

The role blends sales, front-desk operations, and event support in a fast-paced fitness club. You’ll promote programs, assist with enrollment, and participate in community outreach while keeping the club clean and welcoming.