Member Experience & Sales Concierge

24 Hour Fitness USA, LLC; Placentia (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Free gym membership

Medical and dental coverage

401k with match

Paid time off

Employee Resource Groups

Job summary

24 Hour Fitness USA, LLC in California seeks a full-time member services associate to welcome new members and guide their fitness journey. Build trust through active listening, understand individual goals, and suggest personalized fitness solutions to support members’ success.

You will be the first friendly face in the gym, fostering belonging while delivering an outstanding onboarding experience and helping members connect with available fitness offerings and resources.

Qualifications

• Authenticity, sincerity, and integrity in interactions.
• Self-motivated and eager to help others.
• Consistently strives to meet or exceed goals with a positive attitude.
• Willingness to learn and grow from challenges.

Responsibilities

• Greet members, answer questions, resolve concerns, connect to resources.
• Keep the gym clean, well-maintained, and safe for all.
• Deliver a welcoming sales and service experience guiding members to next steps.
• Assist onboarding of new members with friendly check-ins and support.

Skills

Customer service

Communication

Sales

Retail experience

Job description

24 Hour Fitness USA, LLC in California seeks a full-time member services associate to welcome new members and guide their fitness journey. Build trust through active listening, understand individual goals, and suggest personalized fitness solutions to support members’ success.

You will be the first friendly face in the gym, fostering belonging while delivering an outstanding onboarding experience and helping members connect with available fitness offerings and resources.