Member Experience & Fitness Concierge

BFit Gyms; Chino (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Free gym membership

Medical and dental coverage

401k with match

Paid time off

Discounts on products and personal培训

Employee Resource Groups

Job summary

24 Hour Fitness is seeking a friendly member services associate to welcome new members and guide their fitness journey. You’ll build genuine relationships by listening to goals and offering personalized solutions that support success.

You are the first face members see, delivering a welcoming, informative experience, helping them connect to classes and resources, and keeping the gym clean and safe. This role emphasizes service, onboarding, and community belonging.

Qualifications

• Demonstrate authenticity, sincerity, and open‑mindedness.
• Self‑motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

Responsibilities

• Developing first-name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources.
• You help keep our gym clean, well-maintained, and safe for members and guests.
• Delivering an outstanding and well-rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit - you help inspire them to take the right next steps in pursuing their fitness goals within our community.
• Supporting an exceptional new member onboarding experience that helps members get connected to our fitness offerings. You are the first face they see when they walk in, so your friendly greeting/check‑in and prompt attention to their needs have a meaningful impact on their sense of belonging.

Skills

Authenticity

Self-motivation

Goal orientation

Resilience

Customer service

Retail/fitness sales experience

CPR/AED certification

Job description

24 Hour Fitness is seeking a friendly member services associate to welcome new members and guide their fitness journey. You’ll build genuine relationships by listening to goals and offering personalized solutions that support success.

You are the first face members see, delivering a welcoming, informative experience, helping them connect to classes and resources, and keeping the gym clean and safe. This role emphasizes service, onboarding, and community belonging.