Member Experience & Sales Specialist

24 Hour Fitness USA, LLC; Santee (CA); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Medical and dental coverage

401k with match

Free gym membership

Discounts on products and personal培训

Employee Resource Groups

Job summary

24 Hour Fitness USA, LLC in California is seeking a Member Experience Associate to welcome new members and guide them through the start of their fitness journey. You will listen to goals, assess needs, and recommend personalized options to help members stay engaged and achieve results.

You will be the friendly first face in the club, help with onboarding, answer questions, maintain a clean, safe gym environment, and drive a positive, inclusive guest experience while supporting the sales and

Qualifications

• Authenticity and integrity in interactions with members.
• Self-motivated and passionate about helping others.
• Goal-oriented with a positive, proactive attitude.
• Willingness to learn and adapt in a dynamic fitness environment.
• Minimum of 1 year experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

Responsibilities

• Develop first-name relationships, answer questions, resolve concerns, and connect members with resources.
• Help keep the gym clean, well-maintained, and safe for all.
• Provide an outstanding sales and service experience with a welcoming, informative atmosphere.
• Support onboarding to connect members with fitness offerings and services.

Skills

Retail sales

Customer service

Communication

Listening

Team player

Job description

24 Hour Fitness USA, LLC in California is seeking a Member Experience Associate to welcome new members and guide them through the start of their fitness journey. You will listen to goals, assess needs, and recommend personalized options to help members stay engaged and achieve results.

You will be the friendly first face in the club, help with onboarding, answer questions, maintain a clean, safe gym environment, and drive a positive, inclusive guest experience while supporting the sales and