Member Experience & Fitness Sales Pro

24 Hour Fitness USA, LLC; Buena Park (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Free gym membership

401k with match

Medical & dental coverage

Paid time off

Discounts on products

Employee Resource Groups

Job summary

24 Hour Fitness USA, LLC is seeking a friendly Member Experience Associate to welcome new members and guide them through the start of their fitness journey. You’ll listen to goals, tailor recommendations, and empower a positive, motivating experience.

In this role, you’ll build trust, maintain a clean and safe gym, and support onboarding, while earning through flexible compensation plans that reward outstanding service and membership growth.

Qualifications

• Demonstrate authenticity, sincerity, and open‑mindedness.
• Self‑motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Strive to excel and consistently meet or exceed goals, maintaining a positive, can‑do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Possess a strong service mentality and a desire to deliver exceptional member experiences.
• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

Responsibilities

• Developing first-name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources.
• You help keep our gym clean, well-maintained, and safe for members and guests.
• Delivering an outstanding and well-rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit – you help inspire them to take the right next steps in pursuing their fitness goals within our community.
• Supporting an exceptional new member onboarding experience that helps members get connected to our fitness offerings. You are the first face they see when they walk in, so your friendly greeting/check-in and prompt attention to their needs have a meaningful impact on their sense of belonging.

Skills

Authenticity

Self-motivation

Goal orientation

Positivity

Service mindset

Customer service

Job description

24 Hour Fitness USA, LLC is seeking a friendly Member Experience Associate to welcome new members and guide them through the start of their fitness journey. You’ll listen to goals, tailor recommendations, and empower a positive, motivating experience.

In this role, you’ll build trust, maintain a clean and safe gym, and support onboarding, while earning through flexible compensation plans that reward outstanding service and membership growth.