Member Sales Associate

Serenity Mental Health Centers; Virginia (MN); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and

Vision coverage

401(k) retirement plan

Paid time off: 10 days to start, 15 (1

10 paid holidays

Job summary

Serenity Mental Health Centers is hiring a Member Sales Associate to guide clients through available options, document needs accurately, and move them toward the next steps in a high-touch, relationship-driven environment.

You will be measured on meeting individual KPIs, handling objections with composure, and coordinating cross-team handoffs to ensure a seamless client experience. This onsite, full-time role emphasizes exceptional service and trusted guidance.

Qualifications

• 2+ years of full-time, customer-facing experience in hospitality, retail, concierge, or premium service environments.
• Track record of hitting goals or performance targets.
• Ability to build trust quickly and make clients feel comfortable.

Responsibilities

• Guide clients through available options with clarity and a consultative approach.
• Listen carefully, document client information accurately and thoroughly.
• Work toward individual KPIs and contribute to team performance goals.
• Handle objections with composure, redirecting toward solutions.
• Coordinate handoffs between internal teams to ensure a seamless client experience.
• Follow up with clients to maintain momentum and prevent gaps.

Skills

Customer service experience

Active listening

Relationship-building

Communication

Handling high-volume interactions

Achieving goals / KPI-driven

Job description

Member Sales Associate

Employment Type: Full-Time ONSITE

Serenity is growing its client-facingteamandwe'relooking for a Member Sales Associate who knows how to make people feel informed,confident in the decisionsthey'remaking, anddrivingthe results that matter. This is a high-touch, relationship-driven role with real performance expectations.You'llbe the person clients rely on to understand their options, navigate next steps, and feel genuinely supported throughout theprocessandyou'llbe measured on how well you move them forward. Ifyou've built your career in premium customer service, hospitality, or any environment where qualityandoutcomes were both non-negotiable, this role will feel familiar fast.

What You'll Do

• Guide clients through their available options with clarity, patience, and a consultative approachwhileconfidentlyencouragingthem to take the next step

• Listen carefully, ask the right questions, and document client information accurately and thoroughly

• Work toward individual KPIs and contribute to team performance goals with consistency and accountability

• Handle objections and hesitations with composure and persistence, redirecting toward solutions without pressure while keeping momentum moving

• Coordinate handoffs between internal teams to ensure the client experience stays seamless

• Follow up with clients to keep momentum moving and ensure nothing falls through the cracks

What You Bring

• 2+ years of full-time, high-quality customer-facing experience. Ideally inhospitality, retail, concierge, sales-adjacent, or premium service environments strongly preferred

• A track recordof hitting goals or performance targets, andthe self-motivation to keep raising the bar

• You build trust quickly and people feel comfortable with you almostimmediately

• You handle rejection well - you don't take it personally, you learn from it and stay focused on the outcome

• Strong active listening skills - you catch what people mean, not just what they say

• Able to manage a high volume of interactions without letting quality slip

• Some leadership experience or the desire to grow into one - team leads and shift supervisors are encouraged to apply

Schedule & Compensation

• Condensed work week - three 13-hour shifts

• Competitive pay

• 90% employer-paid medical, dental, and vision coverage

• 401(k) retirement plan

• 10 PTO days to start, 15 after year one, plus 10 paid holidays

• Significant growth and promotion potential as Serenity continues to expand

About Serenity

Serenity is a driven company delivering advanced, evidence-based solutions for clients who are looking for better outcomes. Our client-facing teams are the core of how people experience what we do - and we invest heavily in people who show up, perform, and genuinely care about the clients they serve. Ifyou've spent your career in environments where every interaction mattered, the standard was always high,andyou knew how to get results,you'llfind this place was built for people like you.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background checkand drug screening.