Member Experience Representative

Alabama Credit Union; Alabama; On-site; USD 30,000 - 40,000; Full time

Job summary

A community-focused financial institution is seeking a Member Experience Representative to serve members at the Airbus Branch in Mobile, Alabama. The role involves onboarding new members, assisting with financial transactions, and promoting additional products and services. Successful candidates will have a high school diploma, strong customer service skills, and the ability to thrive in a fast-paced environment. This is a frontline position that requires a commitment to helping others and maintaining confidentiality.

Qualifications

• High school diploma or equivalent required.
• Customer service skills and cash handling experience are essential.
• Ability to follow procedures for account opening and sell products.

Responsibilities

• Engage members by onboarding and opening new accounts.
• Assist members with financial transactions and loan requests.
• Provide information about products and services.

Skills

Customer service skills

Cash handling

Good computer skills

Bilingual (Spanish)

Education

High school diploma or equivalent

Tools

Microsoft Office products

Job description

Description

At Alabama Credit Union, our employees feel good about their careers. We create an environment rich in learning and advancement opportunities, community support activities, and chances to provide input on company initiatives.

This position exists to serve our members at the Airbus Branch in Mobile, Alabama. This is a frontline position. A Member Experience Representative engages members by onboarding them with Alabama Credit Union by opening new accounts and providing a relationship-building experience; assist members with loan request along with assisting them with their financial transactions, involving giving and receiving cash and other negotiable instruments while providing opportunities for members to utilize additional products and services offered by Alabama Credit Union.

Duties include opening accounts, helping our members with their basic financial transactions (such as conducting deposits and withdrawals, posting credit card payments and balance transfers, receiving debit card and check orders, etc.) accurately and efficiently, and providing information about products and services to members in order to serve their financial needs. In return, those who hold this role get to work at one of the best places in the world.

If you cannot talk to strangers about Alabama Credit Union products or services that they might utilize, if you can’t work in a fast-paced environment with multiple priorities, or if you don’t do well with “attention to detail” jobs, this may not be the job for you. However, if you want the opportunity to provide great service and hone your salesmanship and thrive on helping people in your workplace and community, it may be the perfect opportunity to feel good about your career!

Requirements

Minimum qualifications: a high school diploma or equivalent, customer service skills, cash handling, good computer skills (including the ability to use Microsoft Office products and web-based applications), the ability to follow lengthy procedures for account opening, the ability to describe and sell products and services to members, the ability to change focus efficiently in a fast-paced environment, and above all, a desire to help others in your community.

Other preferred qualifications: one to three years of similar or related experience. Bilingual (Spanish) is a plus.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Physical Requirements: During the course of a normal workday, incumbents will sit, stand, walk, see, hear, reach, use gross and fine motor coordination for activities such as using standard office machines, using paper (to include counting cash, sorting and filling paper items, scanning, etc.), and occasionally lift and carry incidental items such as supplies.

For Airbus, you will need to: have the ability to open new accounts, process loans, be able to work individually at all times, and travel to other branches in the area as needed.

PLEASE NOTE: This branch is located within the Airbus plant, limiting the ability to be able to leave the premises for lunch.