Member Experience Rep — Growth, Perks & Impact

Planet Fitness; Baltimore (MD); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health Insurance Options

401K Retirement Fund (Employer match)

Free employee Black Card Membership

Paid Time Off

Job summary

Planet Fitness in Baltimore is seeking a Customer Service Representative to provide a superior member experience. You will answer phones, greet and sign up new members, log amenities, and process purchases at the POS.

You will promote fitness classes and maintain a clean club environment to ensure a Judgement Free experience. Requirements include customer service experience, basic computer proficiency, and being at least 18 years old.

Qualifications

• Customer service experience required or preferred.
• Basic computer proficiency is required to operate POS and member records.
• Must be 18 years of age or older.

Responsibilities

• Provide a superior level of customer service to Planet Fitness members and guests.
• Answer phones in a friendly manner and greet members in person.
• Sign up and tour new members, log amenities in the system.
• Process beverage or merchandise purchases through the POS system.
• Promote fitness instruction classes to current and new members.
• Maintain a clean, sanitized and safe club environment.

Skills

Customer service experience

Basic computer proficiency

Education

High school diploma/GED

Tools

Point of sale system

Job description

Planet Fitness in Baltimore is seeking a Customer Service Representative to provide a superior member experience. You will answer phones, greet and sign up new members, log amenities, and process purchases at the POS.

You will promote fitness classes and maintain a clean club environment to ensure a Judgement Free experience. Requirements include customer service experience, basic computer proficiency, and being at least 18 years old.