Member Experience Specialist - Fitness & Service

National Fitness Partners; Baltimore (MD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Growth opportunities

Shift-differential pay

PTO

401K employer match

Health/dental/vision insurance

Life insurance & STD (company Paid)

Employee Assistance Program

Free Black Card Membership

Job summary

National Fitness Partners, the largest Planet Fitness franchise, is seeking a Customer Service Representative in Baltimore, MD to deliver a superior Judgement Free member experience. You will greet members, sign up new members, answer questions, and help maintain a clean, welcoming club environment.

The role includes processing purchases, promoting PE@PF classes, and assisting guests while offering growth opportunities and competitive pay with scheduled raises. Benefits and PTO are provided.

Responsibilities

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Tools

POS system

Job description

National Fitness Partners, the largest Planet Fitness franchise, is seeking a Customer Service Representative in Baltimore, MD to deliver a superior Judgement Free member experience. You will greet members, sign up new members, answer questions, and help maintain a clean, welcoming club environment.

The role includes processing purchases, promoting PE@PF classes, and assisting guests while offering growth opportunities and competitive pay with scheduled raises. Benefits and PTO are provided.