Member Experience & Programs Operations Coordinator

GBU Life; Pittsburgh (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Benefits

Dental Vision

HRA

401(k) Match

Pension Plan

Life Insurance

AD&D

PTO

Volunteer Time Off

Job summary

GBU Life is seeking an Operations and Member Experience Coordinator to support day-to-day member benefits, engagement programs, community initiatives, and philanthropic activities.

In the MCE Operations Hub, you will review and approve eligible benefits, coordinate program activities, support scholarship administration, respond to inquiries, and ensure timely follow-through on requests, working with portfolio leaders and enterprise partners to deliver accurate, member-focused service.

Qualifications

• Experience in program coordination, member or customer service, project support, administration, or related field.
• Strong organizational skills with ability to manage multiple activities and deadlines.
• Excellent written and verbal communication, including professional correspondence with members and external stakeholders.
• Strong attention to detail and ability to apply program eligibility requirements and established procedures consistently.
• Sound judgment in reviewing submissions and escalating exceptions across departments.
• Ability to coordinate effectively across departments and with community partners.
• Proficiency with Microsoft Office and familiarity with project tracking tools.
• Experience with membership organizations, nonprofit programs, scholarships, sponsorships, or community engagement preferred.

Responsibilities

• Review member benefit requests and program submissions for eligibility and documentation.
• Approve eligible requests within delegated authority; route to Operations Hub for processing.
• Track submission status, approvals, payments, and follow-up.
• Respond to member inquiries and coordinate resolution of complex questions.
• Support onboarding, activation, and engagement initiatives for members.
• Coordinate sponsorship deliverables and scholarship review materials.
• Provide administrative support for Fraternal Alliance activities and community events.
• Prepare meeting materials, track action items, and maintain project trackers.

Skills

Strong organizational skills

Excellent written and verbal comms

Attention to detail

Cross-functional collaboration

Time management

Customer/member service

Project coordination

Tools

Microsoft Office

Project tracking tools

Job description

GBU Life is seeking an Operations and Member Experience Coordinator to support day-to-day member benefits, engagement programs, community initiatives, and philanthropic activities.

In the MCE Operations Hub, you will review and approve eligible benefits, coordinate program activities, support scholarship administration, respond to inquiries, and ensure timely follow-through on requests, working with portfolio leaders and enterprise partners to deliver accurate, member-focused service.