Member Experience & Engagement Leader

Society-of-Corporate-Compliance-; Eden Prairie (MN); On-site; USD 93,000 - 110,000; Full time

Benefits offered by this job

Medical with H.S.A

Dental

Life insurance

FSA

PTO

Paid holidays

Job summary

SCCE & HCCA is seeking a Member Experience & Engagement Manager to strengthen member relationships and enhance value across the membership lifecycle. You will translate insights into programs, oversee engagement initiatives, and manage the online community while collaborating across the organization.

The role requires 5+ years in engagement or related fields, strong communication, and willingness to travel about 6–8 times per year. Comprehensive benefits are included.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• 5+ years of experience in member or customer engagement, program coordination or development, relationship management, or a related field.
• Experience coordinating and implementing programs or initiatives with timelines and multiple stakeholders.
• Strong interpersonal and communication skills with diverse professionals.
• Experience with online communities or digital engagement platforms.

Responsibilities

• Proactively engage with members to understand needs and experiences.
• Represent the association at conferences and member activities to strengthen belonging.
• Respond to inquiries through channels and connect members with programs and resources.
• Identify barriers to engagement and suggest improvements.
• Plan and deliver member engagement programs and volunteer opportunities.
• Monitor participation and measure impact to improve offerings.
• Oversee the online member community and guide engagement priorities.

Skills

Member engagement

Program coordination

Relationship management

Communication

Online communities

Feedback analysis

Organization

Education

Bachelor's degree

Job description

SCCE & HCCA is seeking a Member Experience & Engagement Manager to strengthen member relationships and enhance value across the membership lifecycle. You will translate insights into programs, oversee engagement initiatives, and manage the online community while collaborating across the organization.

The role requires 5+ years in engagement or related fields, strong communication, and willingness to travel about 6–8 times per year. Comprehensive benefits are included.