Remote Membership Experience Lead

Grain Elevator and Processing Society (GEAPS); United States; Remote; USD 50,000 - 60,000; Full time

Job summary

GEAPS is seeking a remote Membership Coordinator to support membership programs, manage the association management system, process renewals and transactions, and maintain accurate records.

You will collaborate with GEAPS staff, board leadership, local chapters, committees, and volunteers to drive member recruitment, engagement, satisfaction, and retention, while producing membership reports and supporting events such as GEAPS Exchange.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Communications, Nonprofit/Association Management, or related field preferred.
• 2–4 years of relevant experience in membership services, association management, customer service, database administration, or administrative coordination.
• Experience using Microsoft Office applications.
• Experience with databases, customer relationship management (CRM) systems or association management systems (AMS) preferred.
• Strong organizational, analytical, and problem-solving skills with attention to detail.
• Excellent written and verbal communication skills with a customer-service mindset.
• Valid state motor vehicle operator’s license.
• Ability to travel approximately up to 25% annually, including overnight travel; proximity to a major airport is preferred.

Responsibilities

• Maintain accurate, complete, and confidential membership records within the GEAPS association management system.
• Process and monitor new and existing membership records, payments, renewals, transfers, cancellations, reinstatements, and changes to member information.
• Prepare membership reports and forecasts for staff, leadership, and committees.
• Assist with annual membership budgets.
• Support system administration, troubleshooting, and process improvements; coordinate with internal staff and external vendors as assigned.
• Maintain written procedures and documentation for recurring membership activities.
• Support activities of the GEAPS Membership Committee.
• Provide membership-related administrative and operational support for GEAPS Exchange and other events.
• Maintain a flexible, collaborative, and solutions-oriented approach to projects.

Skills

Communication skills

Organizational skills

Analytical ability

Customer-service mindset

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Job description

GEAPS is seeking a remote Membership Coordinator to support membership programs, manage the association management system, process renewals and transactions, and maintain accurate records.

You will collaborate with GEAPS staff, board leadership, local chapters, committees, and volunteers to drive member recruitment, engagement, satisfaction, and retention, while producing membership reports and supporting events such as GEAPS Exchange.