Member Experience Pro - PTO, 401K Match, Free Black Card

Planet Fitness; Winding Hill (PA); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Growth opportunities with advancement

PTO for all employees

401K Retirement Plan (employer match)

Health Insurance options

Life insurance & disability

Employee assistance program

Free Planet Fitness membership

Job summary

National Fitness Partners, operating Planet Fitness clubs, is seeking a Customer Service Representative to deliver a high-quality, judgment-free member experience. You will greet guests, sign up new members, log amenities, and respond to inquiries with a friendly, professional approach.

The role involves POS transactions, promoting fitness classes, and maintaining a clean club environment. Growth opportunities are emphasized, with benefits including PTO, healthcare options, and retirement plans.

Qualifications

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Responsibilities

• Provide superior customer service to Planet Fitness members, guests and prospective members
• Answer phones in a friendly manner and greet members
• Sign up and tour new members, log amenities
• Respond to member questions and concerns promptly
• Process beverage or merchandise purchases through the POS system
• Promote fitness instruction classes to members and new members
• Maintain a clean, sanitized and safe club environment

Skills

Customer service

POS familiarity

Basic computer skills

Education

High school diploma / GED

Tools

POS system

Job description

National Fitness Partners, operating Planet Fitness clubs, is seeking a Customer Service Representative to deliver a high-quality, judgment-free member experience. You will greet guests, sign up new members, log amenities, and respond to inquiries with a friendly, professional approach.

The role involves POS transactions, promoting fitness classes, and maintaining a clean club environment. Growth opportunities are emphasized, with benefits including PTO, healthcare options, and retirement plans.