Member Experience Pro — Frontline & Tech Support

Sam's Club; Town of Florida (NY); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k)

Stock purchase plan

Paid time off

Parental leave

Drug-free workplace

Job summary

Sam's Club in Apopka, FL is seeking a Front End Associate to provide member service, operate checkout areas, and assist with purchases and returns. You will guide customers on self-service technology and maintain a safe, organized storefront.

The role involves ensuring accurate transaction processing, handling payments, and promoting Sam's Club products and services while upholding company policies and safety standards.

Qualifications

• Retail experience including operating front end equipment.
• Experience working with mobile retail applications.

Responsibilities

• Provides member service and resolves member issues and concerns.
• Maintains checkout area and processes member purchases.
• Assists with payments, returns, refunds, and exchanges per policy.
• Provides guidance on self-service technology and product options.
• Maintains safe shopping environment and observes safety practices.

Skills

Retail experience

Front end equipment

Mobile retail apps

Tools

POS system

Job description

Sam's Club in Apopka, FL is seeking a Front End Associate to provide member service, operate checkout areas, and assist with purchases and returns. You will guide customers on self-service technology and maintain a safe, organized storefront.

The role involves ensuring accurate transaction processing, handling payments, and promoting Sam's Club products and services while upholding company policies and safety standards.