Member Experience & Operations Manager

ADP, Inc.; Wailuku (HI); Vor Ort; USD 55.000 - 65.000; Vollzeit

Zusammenfassung

Maui County Federal Credit Union’s West Maui Branch in Wailuku, HI is seeking an Operations Manager to lead member care across phone, email, chat, and in-person channels. You will supervise staff, ensure accurate processing of transactions, and maintain strong compliance with regulations while delivering an exceptional member experience.

The role emphasizes multi-channel service, collaboration with internal partners, process improvements, and back-office duties such as account maintenance,

Qualifikationen

• Excellent member service orientation and communication skills.
• Ability to input data accurately into systems and manage inquiries.
• Strong understanding of credit union products, services, and procedures.

Aufgaben

• Demonstrate exceptional service through multiple channels (phone, chat, email, in person).
• Input member information accurately and process transactions efficiently.
• Provide product information, referrals, and educate members on electronic channels.
• Perform back-office duties: address changes, reports, and account maintenance.
• Conduct fraud investigations and report results to management.
• Identify areas to improve efficiency and member experience.

Kenntnisse

Customer service

Communication

Multi-tasking

Teamwork

Problem solving

Ausbildung

High school diploma or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Core banking system

Jobbeschreibung

Maui County Federal Credit Union’s West Maui Branch in Wailuku, HI is seeking an Operations Manager to lead member care across phone, email, chat, and in-person channels. You will supervise staff, ensure accurate processing of transactions, and maintain strong compliance with regulations while delivering an exceptional member experience.

The role emphasizes multi-channel service, collaboration with internal partners, process improvements, and back-office duties such as account maintenance,