Member Experience & Operations Lead

International Facility Management Association (IFMA); Arlington (VA); On-site; USD 42,000 - 52,000; Full time

Job summary

AMBA, the Association of Military Banks of America, seeks a Membership & Operations Coordinator to support member services, communications, and daily operations in Arlington, VA. You will be the primary contact for member inquiries, manage the membership database, and help coordinate events and webinars with cross-functional teams.

The role requires strong analytical and organizational skills, proficiency with CRM systems and Microsoft 365, and a collaborative approach to working with

Qualifications

• Strong analytical skills to assess data, optimize operations, and identify improvements.
• Excellent written and verbal communication for member and stakeholder interactions.
• Proficiency in operations management to organize workflows and processes.
• Customer service expertise to deliver top-notch member support experiences.
• Administrative skills to maintain records, scheduling, and office tasks.
• Strong organizational and time-management skills.
• Proficiency with Microsoft 365, AI tools, office software, and CRM systems.

Responsibilities

• Serve as the primary contact for member inquiries, renewals, and updates.
• Maintain and update membership database and CRM with accurate information.
• Assist with onboarding new members and coordinating welcome communications.
• Track and report membership statistics, renewals, and engagement metrics.
• Support creation and distribution of member communications, newsletters, and announcements.
• Assist in planning and execution of conferences, webinars, and events.
• Coordinate registration, speaker logistics, and event communications.
• Provide admin support for daily operations including scheduling, documentation, and vendor coordination.
• Assist with invoice processing, vendor tracking, and financial reconciliations.
• Support digital communications through website updates, emails, and social media.
• Maintain data accuracy for reporting and assist dashboards and performance metrics.

Skills

Analytical skills

Communication

Ops management

Customer service

Administrative

Organization

MS 365/CRM

Education

Bachelor’s degree preferred

Tools

CRM systems

Microsoft 365

AI tools

Job description

AMBA, the Association of Military Banks of America, seeks a Membership & Operations Coordinator to support member services, communications, and daily operations in Arlington, VA. You will be the primary contact for member inquiries, manage the membership database, and help coordinate events and webinars with cross-functional teams.

The role requires strong analytical and organizational skills, proficiency with CRM systems and Microsoft 365, and a collaborative approach to working with