Membership & Operations Coordinator

International Facility Management Association (IFMA); Arlington (VA); On-site; USD 42,000 - 52,000; Full time

Job summary

AMBA, the Association of Military Banks of America, seeks a Membership & Operations Coordinator to support member services, communications, and daily operations in Arlington, VA. You will be the primary contact for member inquiries, manage the membership database, and help coordinate events and webinars with cross-functional teams.

The role requires strong analytical and organizational skills, proficiency with CRM systems and Microsoft 365, and a collaborative approach to working with

Qualifications

• Strong analytical skills to assess data, optimize operations, and identify improvements.
• Excellent written and verbal communication for member and stakeholder interactions.
• Proficiency in operations management to organize workflows and processes.
• Customer service expertise to deliver top-notch member support experiences.
• Administrative skills to maintain records, scheduling, and office tasks.
• Strong organizational and time-management skills.
• Proficiency with Microsoft 365, AI tools, office software, and CRM systems.

Responsibilities

• Serve as the primary contact for member inquiries, renewals, and updates.
• Maintain and update membership database and CRM with accurate information.
• Assist with onboarding new members and coordinating welcome communications.
• Track and report membership statistics, renewals, and engagement metrics.
• Support creation and distribution of member communications, newsletters, and announcements.
• Assist in planning and execution of conferences, webinars, and events.
• Coordinate registration, speaker logistics, and event communications.
• Provide admin support for daily operations including scheduling, documentation, and vendor coordination.
• Assist with invoice processing, vendor tracking, and financial reconciliations.
• Support digital communications through website updates, emails, and social media.
• Maintain data accuracy for reporting and assist dashboards and performance metrics.

Skills

Analytical skills

Communication

Ops management

Customer service

Administrative

Organization

MS 365/CRM

Education

Bachelor’s degree preferred

Tools

CRM systems

Microsoft 365

AI tools

Job description

Company Description

Founded in 1959, the Association of Military Banks of America (AMBA) is the nation’s only trade association representing banking institutions serving U.S. military members, veterans, and their families. AMBA’s mission is to advocate for strong and innovative military banking — promoting access to trusted financial services, advancing financial readiness, and supporting the financial well‑being of the military community. We collaborate with financial institutions, government leaders, regulators, and like‑minded organizations to build a more resilient financial future for service members and their families.

Role Description

The Membership & Operations Coordinator supports AMBA’s mission to advocate for strong and innovative military banking by providing essential administrative, membership, and communications support. This role ensures that AMBA’s operations and member services run smoothly, contributing directly to AMBA’s ability to empower its members as they support the military community and promote financial resiliency. Additionally, this role requires strong collaboration with internal and external stakeholders to meet organizational goals.

The Membership & Operations Coordinator provides essential administrative, operational, and programmatic support to ensure the smooth functioning of AMBA’s member services, communications, and daily operations. This role serves as a key point of contact for member institutions, assists with event coordination, maintains accurate data systems, and supports the implementation of AMBA’s operational and member engagement initiatives under the direction of the Vice President for Operations and Member Engagement.

Core Responsibilities

• Serve as the primary point of contact for member inquiries, renewals, and updates.
• Maintain and update AMBA’s membership database and CRM systems with accurate information.
• Assist with onboarding new members and coordinating welcome communications.
• Track and report membership statistics, renewals, and engagement metrics.
• Support development and distribution of member communications, newsletters, and announcements.
• Assist in the planning and execution of AMBA’s conferences, webinars, and events.
• Coordinate registration processes, speaker logistics, and event communications.
• Provide administrative support for daily operations including scheduling, documentation, and vendor coordination.
• Assist with invoice processing, vendor tracking, and financial reconciliations.
• Support AMBA’s digital communications through website updates, email campaigns, and social media posts.
• Maintain accurate data for reporting and assist with internal dashboards and performance metrics.

Qualifications

• Strong Analytical Skills to assess data, optimize operations, and identify areas for improvement
• Excellent Communication skills, both written and verbal, for member and stakeholder interactions
• Proficiency in Operations Management to organize and streamline internal workflows
• Customer Service expertise to deliver outstanding member support experiences
• Administrative Assistance abilities to maintain records, handle scheduling, and execute organizational tasks
• Strong organizational and time-management skills
• Strong proficiency with Microsoft 365 tools, AI tools, office productivity software, and CRM systems.
• Bachelor’s degree in Business Administration, Operations Management, or related field is a plus