Member Experience & Onboarding Specialist

24 Hour Fitness; Denver (CO); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Free gym membership

Medical/Dental/Vision benefits

401k with match

Employee Resource Groups

Job summary

24 Hour Fitness is seeking an engaging associate to welcome new members and guide their fitness journey at our Denver club. You will build genuine relationships, listen to goals, and suggest personalized solutions to drive member success.

The role blends service with sales, creating a warm, informative, and inclusive experience for every guest who walks in. You are the first smiling face members meet, helping them feel they belong, while supporting an onboarding process that connects them to the

Qualifications

• Demonstrate authenticity, sincerity, and open-mindedness; you show up as yourself and act with integrity.
• Self-motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Strive to excel and consistently meet or exceed goals, maintaining a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Possess a strong service mentality and a desire to deliver exceptional member experiences.
• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

Responsibilities

• Developing first-name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources.
• You help keep our gym clean, well-maintained, and safe for members and guests.
• Delivering an outstanding and well-rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit - you help inspire them to take the right next steps in pursuing their fitness goals within our community.
• Supporting an exceptional new member onboarding experience that helps members get connected to our fitness offerings. You are the first face they see when they walk in, so your friendly greeting/check-in and prompt attention to their needs have a meaningful impact on their sense of belonging.

Skills

Authenticity

Self-motivation

Interpersonal skills

Customer service

Retail sales experience

CPR/AED within 60 days

Job description

24 Hour Fitness is seeking an engaging associate to welcome new members and guide their fitness journey at our Denver club. You will build genuine relationships, listen to goals, and suggest personalized solutions to drive member success.

The role blends service with sales, creating a warm, informative, and inclusive experience for every guest who walks in. You are the first smiling face members meet, helping them feel they belong, while supporting an onboarding process that connects them to the