Gym Member Experience Specialist

24 Hour Fitness USA, LLC; Lakewood (CA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Medical and dental coverage

401k with match

Free gym membership

Discounts on products and personal训练

Job summary

24 Hour Fitness USA, LLC is seeking a team-oriented member services associate to warmly welcome new members and guide them on the start of their fitness journeys. You will listen to goals, assess needs, and suggest personalized solutions to support fitness success within our welcoming community.

The role emphasizes genuine relationships, helpful onboarding, and delivering an engaging member experience that motivates ongoing participation and club retention.

Qualifications

• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.
• Full-time, with flexible availability across weekdays, weekends, and holidays to best serve our member community.

Responsibilities

• Developing first-name relationships with members, answering questions, resolving concerns, and connecting them with the appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Delivering an outstanding sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit.

Skills

Customer service

Sales experience

Interpersonal skills

Communication

Education

High school diploma

Job description

24 Hour Fitness USA, LLC is seeking a team-oriented member services associate to warmly welcome new members and guide them on the start of their fitness journeys. You will listen to goals, assess needs, and suggest personalized solutions to support fitness success within our welcoming community.

The role emphasizes genuine relationships, helpful onboarding, and delivering an engaging member experience that motivates ongoing participation and club retention.