Member Experience Specialist — Fitness Sales & Onboarding

BFit Gyms; Upland (CA); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

paid time off

medical and dental coverage

401k with match

a free gym membership

discounts on products and personal训练

Job summary

24 Hour Fitness in the United States is seeking a friendly member experience associate to welcome new members and guide them through the start of their fitness journey. You will actively listen to goals, tailor recommendations, and support newcomers with a warm, inclusive approach.

The role emphasizes building trust, delivering a high-energy sales and service experience, onboarding new members, and contributing to a safe, clean gym environment.

Qualifications

• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

Responsibilities

• Develop first-name relationships with members, answering questions and resolving concerns.
• Keep the gym clean, well-maintained, and safe for members and guests.
• Deliver an outstanding sales and service experience with a welcoming, informative atmosphere.
• Assist with onboarding new members and connecting them to fitness offerings.

Skills

Customer service

Sales

Interpersonal skills

CPR/AED certification

Job description

24 Hour Fitness in the United States is seeking a friendly member experience associate to welcome new members and guide them through the start of their fitness journey. You will actively listen to goals, tailor recommendations, and support newcomers with a warm, inclusive approach.

The role emphasizes building trust, delivering a high-energy sales and service experience, onboarding new members, and contributing to a safe, clean gym environment.